Refund policy
At Lookkart, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
– The item is defective, damaged, or incorrect.
– The item is returned in its original packaging, unused, and in the same condition as received.
– The return request is made within business days of delivery.
– Proof of purchase (receipt or order confirmation) is provided.
2. Non-Refundable Items
Certain items are non-refundable, including:
If it is damaged or torn, it will not be a returnable product.
3. Refund Process
1. Initiate a Return: Contact our customer support at lookkart2025@gmail.com to request a return authorization.
2. Return the Item: Ship the item back to our warehouse within the specified timeframe which is 30 days.
3. Inspection & Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Refund Issuance: If approved, refunds will be processed to the original payment method within 5 to 7 business days to the original payment method.
4. Late or Missing Refunds
If you haven’t received a refund yet:
– Check your bank account again.
– Contact your credit card company (it may take some time before the refund is officially posted).
– Contact your bank (there is often some processing time before a refund is posted).
– If you’ve done all of this and still have not received your refund, please contact us at lookkart2025@gmail.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at lookkart2025@gmail.com, and it will get exchanged within 5 – 10 business days.
6. Shipping Policy
– All products will be shipped and delivered within 5-10 business days.
7. Changes to This Policy
Lookkart reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with the updated effective date.
For any questions, please contact our support team at lookkart2025@gmail.com